Frequently Asked Questions
Everything you need to know about your Pace Athletic gear and orders.
How do I know which running shoes are right for my gait?
We recommend visiting one of our physical locations for a professional gait analysis. However, if shopping online, you can use our 'Shoe Finder' tool or contact our experts who can guide you based on your arch type, mileage, and running surface.
What is your return policy on performance footwear?
We offer a 30-day return policy for all unworn items in their original packaging. For performance testing, please ensure shoes are only tried on indoors on a clean surface to remain eligible for a full refund.
How long does shipping take for domestic orders?
Standard shipping typically takes 3-5 business days. Express shipping options are available at checkout for delivery within 1-2 business days, depending on your location.
Do you offer international shipping for sports apparel?
Yes, Pace Athletic ships worldwide. International delivery times vary by country but generally range from 7 to 14 business days. Please note that customs duties may apply.
Are the products on your site covered by a warranty?
All products sold by Pace Athletic are 100% authentic and covered by the original manufacturer's warranty against defects. If you experience a premature product failure, please contact our support team.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible payment options like Afterpay and Klarna for your convenience.